My doctor's ****** had submitted these dates with the original intake paperwork as well. Instead of going with my doctor's professional opinion and someone who has physically assessed me, they went off the diagnosis codes. My doctor said I would be off 12 weeks so I can fully heal.

Never answered any of my questions so I moved my surgery back again due to lack of response from Matrix. No reply to any initial email, I would have to send a follow up in a few days to get a response. I resorted to emailing because I had a paper trail at that point. Voice messages would be left and no return phone call was received. My claims examiner was impossible to get a hold of. The problem was that by the time of my surgery I would have met those hours. I was immediately denied because at the time I had not met the **** hours worked requirement or 1 year. I filed a claim back in September 2022 because I was originally scheduled to have surgery for my shoulder December of 2022. I'm not sure where to even start with how horrible of an experience this has been. June 1, 2023, I am still waiting the paperwork about my denial, why it was denied, and how to appeal. I talked with work on May 30, 2023, work then stated that it was closed on May 26, 2023. Case manager finally emailed me on saying I was denied, and it was closed on May 21, 2023, and that I would be getting paperwork on how to do an appeal. I called my provider that afternoon just before they closed, and left a message about what was happening my provider called me and stated that they never received a request for the paperwork but did send it over as I was talking to them. On May 8, 2023, I still did not hear anything from Matrix, so I messaged my case manager to see if she got the paperwork, she replied back she didnt. On she stated she was going to email the request over to my provider. On May 1, 2023, I messaged my case manager about this update. My doctor was keeping me out another 6 weeks to get strength in my bicep.

Matrix absence management email address